UK Consumer Contracts Regulations

• Under UK law, consumers normally have a statutory 14-day "cooling-off" period to cancel online purchases for a full refund. However, this legal right does not apply to goods that are made to the consumer’s specifications or are clearly personalised.
• Please note any custom 3D-printed items that are commissioned or personally requested and made-to-order items are produced individually for your order, you do not have an automatic right to cancel or return them simply because you changed your mind. Cancellations requested after production has physically commenced cannot be accepted.

Returns, Refunds & Faulty Goods

• While change-of-mind returns are excluded for made-to-order items, your statutory rights remain fully
  protected if your goods arrive damaged, faulty, or not as described under the UK Consumer Rights Act 2015.
• What to do if your item arrives broken or faulty: Resin-printed collectibles and custom accessories can be delicate. If your items are damaged or broken during transit, you must notify us via email within 30 days of delivery.
• Your notice must include clear photographic evidence of the damage, including the broken items and the
  condition of the packaging.

Resolutions for Faulty or Damaged Prints

• If an item is proven to be faulty or damaged in transit, we will offer a resolution subject to the following strict conditions:
• Evidence and Verification Required: Trash Compactor is an independent, small-batch studio, not a fulfilment corporation. We do not issue refunds or replacements based on unverified text claims. To process any claim, you must provide clear photographic evidence of the damaged item, the internal packaging, and the outer shipping box within 30 days of delivery.
• Courier Claim Cooperation: Because couriers have a legal responsibility to deliver items in their original condition, we require your active assistance in lodging a damage report. We ask that you file a report with your local delivery courier (who handled the final delivery) and provide us with the reference details.
• Replacement Process: Once damage is verified and the courier claim process has been initiated with your assistance, we will fast-track a replacement print of the broken part or model and ship it to you at our expense.
• Refunds: Where a replacement is physically impossible or impractical due to material or production limitations, we will issue a full or partial refund for the affected item back to your original payment method.
• Unauthorised Returns: Please do not mail items back to us without contacting us first to receive an authorised return reference. Unsolicited returns will not be processed. 
• For high-value orders (over £250), items may be shipped in multiple separate parcels to ensure each package remains fully insured up to our courier limits.

Product Characteristics & Material Warning

By purchasing from Trash Compactor, you acknowledge and accept the specific nature of resin 3D-printed
models:

• Minor Variations: Custom 3D prints may exhibit minor physical characteristics native to the production
  process, such as faint layer lines, tiny marks where support structures were detached, or microscopic
  cosmetic variances. These are completely normal characteristics of resin production and are not considered manufacturing defects.
• Major Variations: Layer shift lines occasionally occur randomly during the printing process (due to many external factors). Although I do my best to detect and discard affected prints, sometimes they can slip through the net. If you feel your item has a major defect, please reach out and it will be sorted immediately.

Safety & Usage Warning

• All figures, miniatures, and custom resin kits sold on this website are designed strictly as adult collector display pieces. They are not toys, are not safety-tested for children, and may contain small or sharp parts that present severe choking hazards.

Governing Law & Jurisdiction

• These Terms of Sale and any disputes arising directly from your purchases are governed entirely by the laws
  of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claims.